Account Information
Full name, email address, phone number, date of birth and login credentials provided during registration. This information is used to verify your identity and manage your rm30 account.
Rm30 Privacy Policy
This document explains how rm30 collects, uses, stores and protects the personal information of our users in Malaysia. We are committed to ensuring your privacy is always respected and protected.
Effective Date: 1 January 2026
Information We Collect
When you use the rm30 platform, we collect various types of information to ensure our services operate properly and securely. The types of information collected are as follows:
Device & Browser Information
Device type, operating system, browser version, IP address, screen resolution and access time. This data helps us optimise the platform experience across devices, including smartphones used by Malaysian users.
Payment Information
Records of deposit and withdrawal transactions in Malaysian Ringgit (RM / MYR), payment methods used and transaction timestamps. Sensitive bank account numbers or card details are not stored directly on our servers.
Usage Data & Cookies
Pages visited, games played, session duration, clicks and in-platform interactions. This data is collected via cookies and similar tracking technologies for analytics and service improvement purposes.
How Your Information Is Used
Rm30 uses collected information for specific, limited purposes only. We do not use your data for anything unrelated to the provision of this platform's services.
- Identity verification and account security — ensuring only the rightful account owner can access their rm30 account.
- Transaction processing — managing deposits, withdrawals and financial records in MYR accurately.
- Platform improvements — analysing usage patterns to improve the interface, performance and overall user experience.
- Service communications — sending important notifications related to your account, transactions, and policy updates.
- Fraud prevention — detecting and investigating suspicious activity that could harm users or the platform.
- Legal compliance — complying with requirements from the relevant authorities in Malaysia when required by law.
Cookies & Tracking Technologies
Rm30 uses cookies — small text files stored in your browser — to enhance your experience on the platform. Cookies allow us to remember your preferences, maintain login sessions and understand how you interact with the platform.
We use several types of cookies:
- Necessary cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Analytics cookies: Collects anonymised data on how users interact with the platform to help us make improvements.
- Preference cookies: Remembering your settings and preferences so you don't have to reconfigure them each time you log in.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some areas of the rm30 platform.
Data Storage & Security Measures
All rm30 user personal information is stored on servers protected by SSL encryption and strict technical security measures. Access to personal data is restricted to authorised personnel who require it to carry out their duties.
Data retention periods depend on the type of information and operational or legal requirements. Active account information is retained for the duration the account remains active and for a defined period after account closure for audit purposes. Transaction data is retained in accordance with applicable financial compliance requirements.
While we take every reasonable step to protect your data, no system is entirely free from risk. Users are advised to also take their own precautions, such as using strong passwords and keeping login credentials confidential.
Data Sharing & User Rights
Sharing with Third Parties
Rm30 does not sell or rent user personal information to third parties for marketing purposes. Your information may be shared only in the following limited circumstances:
- Payment service providers that process your MYR transactions — bound by strict confidentiality agreements.
- Legal authorities or regulators in Malaysia when required by law or court order.
- Third-party technical service providers involved in platform operations, subject to equivalent security controls.
Your Rights as a User
As an rm30 user in Malaysia, you have the following rights regarding your personal data:
- Right of access: Requesting a copy of the personal information we hold about you.
- Right to rectification: Requesting corrections to inaccurate or incomplete information.
- Right to erasure: Requesting the deletion of your personal data under certain circumstances, subject to legal retention requirements.
- Right to withdraw consent: Withdrawing consent for non-essential data processing at any time.
To exercise any of the rights above, please contact the rm30 support team by email at: [email protected]. We will process your request within a reasonable timeframe.
Policy Updates & Contact Us
Rm30 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. Any material changes will be communicated via in-platform notifications or email to registered users.
The effective date at the top of this page will be updated whenever changes are made. Users are encouraged to review this page periodically to stay informed about how rm30 protects your information.
If you have any questions, concerns or requests regarding your privacy and personal data, you can:
- Contact our support team by email: [email protected]
- Refer to the FAQ for answers to common questions.
- Log in to your account to update your personal information directly.
Questions About Your Privacy?
The rm30 team is ready to address any questions about your personal data. Visit the FAQ section or contact us directly.
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